Inspiration. Innovation. Impact.

  February 17, 2004
Sales Rentals
Working Internationally ... coming here, going there!
“Don’t worry about the world coming to an end today. It’s already tomorrow in Australia.”
- Charles M. Schulz

Ready to Travel???

Update your passport, then photocopy it in case it gets lost or stolen
Book hotels early or you could be staying much further from your show than you dreamed – use show management guidance here
Always have some foreign currency upon arrival in your host country and do not plan to rely on credit cards only
Unless you are prepared with an international cell phone bring a calling card for long distance – this is a great cost savings
Always overdress if you do not know what is expected
Not all countries have badges or badge readers – bring many business cards
Expect laborers to take beer breaks in Germany, lunch breaks in your booth space in China, just keep expecting and learn to be a global citizen
International Etiquette
...Some Do's & Don'ts
Let’s avoid international incidents at your next international tradeshow by reviewing some do's and don’ts :

DO:

Exchange a few words in the native language of your prospect, when possible.

International tradeshows and tradefairs can be the most exciting part of the exhibitor's world. And the most grueling, exhausting and ethnically mis-interpreted. So, whether you are part of our readership that travels out of the USA, or the group that travels to the USA, or you are just "thinking about" an international tradeshow – here are two words for everyone to think about "Cultural Interpreter." As the song sort of goes … everybody needs somebody sometimes – and that sometimes is when you are trying to wade through the tradeshow world here or abroad. Find a friend overseas – a distributor, a consultant, an exhibit house. Get a referral from your current exhibit house – but never try to "wing it" on your own.


There is different etiquette in every part of the world – and you need to know that before you hit the show floor with your personal agenda. Beyond the USA anticipate seeing exhibits built on the show floor. Exhibitors from countries with no unions (Asia), or unions with flexible regulations (Europe), are
astonished to learn that what they consider standard procedure is prohibited. Drayage or material handling, as we know it here in the United States doesn’t exist in most international venues. Stands overseas are cubes and exhibitors are allowed the full use of space – the US shows in most cases have "line of sight" rules so that attendees can walk an aisle and see into all of the exhibits.


And thus our final thought on "going there or coming here": consider leaving your exhibit at home. This is a costly proposition –electrical conversions and shipping overseas can be a nightmare. You must deal with customs before you even get to the showsite. If you have a US built exhibit you will note that almost all foreign exhibits are built with hardwalls on a raised platform under which utility lines run. If your exhibit is built outside the US and that is your destination, chances are your booth does not meet the show rules and regulations. Renting an exhibit is more than an option it may be a necessity to lessen your burden of overseas business.
Show consideration for a prospect’s "personal space," especially people from Japan or the UK.

Present your business card with both hands to people of Asian cultures and never put the card away until they have put your card away.

Avoid touching another person, crossing your legs, making the "OK" sign with your thumb and index finger

Have titled company executives in your booth space as executive prospects expect to speak with executives of their same stature at tradeshows.

DON'T:

Assume someone is an international visitor based on appearance.

Point with your index finger - in certain cultures, pointing with an index finger is considered rude.

Think your guest understands everything you are saying, even if he or she does speak English. Speak slowly and clearly.and avoid using colloquial speech.

Use gestures unless you know what they mean to the prospect – one country’s meaningless gesture could be another country’s vulgarity.

Rush your international guests. At European shows, booth visitors stay for a half-hour or longer.

Bow unless you are bowed to when you are addressing Asian guests.

Be casual during introductions. Use complete names and titles as a sign of respect.

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